Outreach Services
Whether you’re starting or expanding an outreach business, navigating these complexities requires a reliable partner.
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Our Solutions
With deep expertise across all major outreach platforms, we streamline your operations by providing scalable solutions that fully integrate your outreach clients seamlessly into your existing workflows. We ensure key elements such as instrument ready barcodes, patient service center workflows, accurate client/patient billing, logistics, and accurate results with improved turnaround times are covered, bringing success to your outreach business.
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Our Services
At JTG, we understand that every lab is unique, which is why our services are tailored to meet your specific needs.
Go-To-Market Planning
A robust strategic plan is the cornerstone of successful outreach services. At JTG, we bring extensive experience in helping laboratories craft comprehensive strategies that address every step, workflow, and systems required for a flawless outreach operation. With our expert guidance, your outreach business will be primed for seamless expansion and client satisfaction.
Customer Relationship Management (CRM)
Building client relationships and exceeding their expectations is essential to driving revenue and growth. JTG can assist your lab in selecting, designing, and implementing a tailored CRM solution that elevates your client service operations. With our expertise, you will be equipped to sustain and grow your lab’s business while maintaining strong, productive client relationships.
Logistics & Courier Services
Efficient management of specimen transport, tracking, and materials management is critical to the success of your outreach business. JTG can integrate your courier operations with your CRM, LIS, or ERP to provide automated workflows and better visibility of your operation. By eliminating manual processes, we optimize your workflows, reduce costs, track provider ordering trends, and support timely, reliable transport of specimens.
Revenue Cycle Management (RCM)
Revenue cycle management is pivotal to the financial success of your laboratory. Our expertise in RCM ensures that your system is configured for optimal reimbursement, reducing the risk of lost revenue. Let our team help you automate your processes and avoid costly coding errors, maintain a robust revenue stream, and secure the financial stability of your laboratory operations.
On-Demand Testing
Broaden your offerings with on-demand testing. Enter this growing market by integrating direct-to-patient workflows directly into your LIS/EHR. We help establish systems that enable traceability of collection kits and samples, with instrument ready barcodes, increasing the convenience and accessibility of testing patients at home.
Order Aggregator
Whether you’re interfacing your outreach client’s EHR or providing a portal for their clinicians, JTG can help design workflows and integrate your order aggregator into your EHR/LIS to streamline and automate orders for timely result delivery to meet your outreach client’s needs.
Patient Service Centers (PSC)
Our expert team integrates and optimizes workflows, creating an effortless experience for phlebotomists, lab technicians, and, most importantly, patients. Whether your orders come from external clients or internal providers, JTG helps you enhance efficiency and deliver superior care.
Project Management
Reach your project’s full potential with JTG’s project managers keeping lab initiatives on track from inception to go-live. Our project managers strategically allocate resources at the optimal times, ensuring timelines are met and costs are efficiently managed throughout the implementation process. With our expertise, milestones will be achieved, delays and added expenses avoided, and your team will stay focused on their goals.
Contact JTG Consulting Group today to discover how we can transform your laboratory's capabilities and drive the best outcomes for you and your patients.